To recognise the team - their medical emergency management was second to none - recognising the severity immediately, working together to quickly ascertain the cardiac rhythm from the 12 lead ECG and administering protocol treatment for acute Myocardial Infarction (Heart Attack) on route. This demonstrates the importance of the medical service on site – in this instance it saved a life and provided the IP with the best possible outcome.

The boys did great this last week with the emergencies on site.

Appreciate you being so reasonable and professional to work with on this audit.

I have had some very positive feedback from one of your colleagues onsite today that I wanted to share. “I have worked very closely with (CPA Group Medic) this week and would just like to feedback nothing but positives. His follow up and communication have been first rate. It gives great peace of mind to know that we have a professional on site that is both thorough and professional.” I would reiterate this message as well and thank you for your close communication and injury management onsite. You are a very welcome addition to our team.

Team, Can’t say enough how proud I am to have you in my team! I know we approach every case that we have in a professional manner and this is clear from the email of appreciation below. Thanks again and keep up the exemplary work!

I’d just like to send an email to you regarding the outstanding attitude of your medic here at the Oil & Gas shutdown. He has helped me with the upmost professionalism and understood a lot of my concerns then helped me deal with them accordingly. I hold him in high regard and hope to see him on future projects as part of our medical support team.

The Medics, …., turned up with their ambulance to begin the rescue process. It was extremely painful just getting on the stretcher. They took me to the Medical Centre and did what they could to make me as comfortable as possible and transported me to ….., calling ahead to inform the hospital of what they were about to receive. No doubt the process was very stressful for you guys. You are my heroes! I can’t thank you enough. Very professional and the safest pair of hands!

I am pleased to advise you all, the external Home Affairs Audit did not identify any non-compliances during the inspection. I would like to extend my appreciation to the team for your efforts to achieve this result. The job ahead is to maintain this and with the team we have, I am confident we will achieve this result next audit. In addition to this, the achievement of no Lost Time Injuries is a great benchmark heading towards 670 days. You are the face of the business, usually the first and last interaction a visitor experiences.

The votes are in! Great response from our staff and your trainer (Brett) Let’s work on keeping this moving forward. Thank you again for your fantastic service.

I would like to thank you for your expert care of Chairman and his family during their visit. Your coordination of the airport logistics, crew and vehicles was extremely smooth and at all times professional. Thank you for ensuring their safety and comfort at all times – it’s greatly appreciated.

Overall the results have been extremely positive. Having conducted this survey three years in a row I can say that the (CPA Group) overall results have improved significantly and consistently over this time. There were no areas of concern identified in this year’s survey results.

It is with great pride that I write to advise you of the positive feedback I received from the CEO after the recent site visit. The support that you have displayed in implementing, rolling out and improving the medical clinic systems, controls and driving the development of your subordinates and peers from various departments to improve and achieve a better understanding of the clinic’s role, and related procedures is a credit to your leadership of the medical team. I see you and the medical team as a key component to achieving the successes we have aimed for at the beginning of this financial year and encourage you and the team to discuss further with myself any inhibitors that you feel are in place so we can ultimately ensure our success and that of the mine. Looking forward to developing the success story with your further inputs.